How can I transfer my music to a new computer (my old one is out of commission and there is no way I can access my old music from there) with a reliable product. I want to know if apple has anything out there for this problem.

You will need an (iPod to PC backup tool).

I would recommend you download "Smart iPod Backup"
Its amazingly easy to use and fast.

1. Download Smart iPod Backup here:
http://www.burner-software.com/ipod/smart_ipod_backup.php

2. Plug in your iPod

3. Click "Transfer"
It will transfer all your media files (Music, Video..) without any restrictions

4. Have your iPod media collection in a folder on your PC!

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